Michelle Flanagan
Operations Manager
CATI & Quality Compliance
Pronouns:
She/Her
Key skills:
- Leadership & people management
- Project management
- Communication
- Time management
- Problem solving
Hello, I'm
Michelle
With well over a decade of people management experience, Michelle brings a wealth of knowledge to the position of Operations Manager for CATI Services.
She sees her primary role as looking after our interviewers, who in turn look after our projects. Her people-first approach and passion for her work ensure the culture of her team, and the entire CATI department, live and breathe the values of DJS Research.
After joining as a telephone interviewer in 2013, Michelle quickly worked her way up to become a Team Leader within the telephone unit. Her success in this role led to a natural progression to Projects Team Leader.
Her passion for the CATI team, and her natural people and leadership skills, led Michelle to train to become the Operations Manager for CATI Services. She achieved this in 2017, and we’ve been lucky to have her in this leading role ever since.
Michelle is fundamental to the successful day-to-day running of our telephone unit and has been instrumental in the implementation of new systems and technologies, which have both advanced and streamlined our processes.
