Financial organisations must understand changing customer expectations, navigate new technologies and channels, and make effective use of data to remain competitive and at DJS Research, we have the experience, tools and knowledge to deliver across all fronts.
Our researchers specialise in delivering financial services market research that gets to the heart of real customer behaviours. We understand the barriers that can often arise when money is discussed, from discomfort, low engagement and lack of confidence to a sense of feeling overwhelmed by technical language. At DJS Research, our careful approach ensures research is accessible, ethical and sensitive, enabling customers to share honest, meaningful views.

Our research capabilities in the financial services space include:
We have extensive experience across the sector, working with organisations such as the Bank of England, PayUK, the Financial Ombudsman Service, and the Financial Services Compensation Scheme, alongside multinational banks, fintech firms, credit card providers and insurers.
Our work covers:
We offer the scale and expertise needed for complex financial services research, while remaining small enough to listen, adapt and provide a genuinely collaborative partnership.
If you’re looking for a research partner with proven experience in the financial services sector, we’d love to talk, contact our team today.
"The service from DJS Research was flexible, professional and resulted in a very useful piece of research with the final report combining information and insight."

“I’m delighted to let you know we are happy to sign off the video, pen portraits and the report. Thank you again to you all and the wider team for delivering such high quality research and outputs. We are excited to share these outputs with stakeholders to help improve the experiences of these young people.”

"Trying to find the right research agency to help with your needs is always challenging; however, after talking to DJS Research they were able to provide the right data at the right price. There was always contact throughout the process, which kept me up to date with the progress and any issues were clearly communicated with honesty. Thank you DJS Research!"

"Good at helping us to scope this work and clear on how the process would be delivered. Adaptable when needed but also set expectations clearly when we changed the scope a bit. Good delivery of information and data and great customer service."

"DJS Research provided us with a great all round service with a quality output report that will help shape our business going forward. Highly recommended to any business!"
We build small, director-led, teams of sector experts who are with you from brief to debrief. As an employee-owned company, every one of us is invested in delivering quality, value, and long-term impact.
From agile testing to deep-dive strategic studies, we design research to meet your specific objectives. The agility of our in-house operations team and strength of our UK-wide recruiter network enable seamless execution at scale.
Our sector-focused teams have decades of experience understanding audiences and the complexities of the markets in which our clients operate. Working collaboratively we deliver actionable insight which drives positive change.
Contact us today to discuss your next market research project and discover how we could become a valuable extension of your team.
Contact usContact us today to discuss your next market research project and discover how we could become a valuable extension of your team.
Contact us