With over two decades of experience conducting research across this varied sector, we’ve built a deep understanding of the ever-evolving distribution and logistics landscape. From identifying the pain points in the handling and storage process that can have a negative impact on logistical flow to digging into the needs of commercial parcel clients, we know how to uncover the key insights that can drive better decision-making and improve efficiencies.
As a full-service agency, we have the complete range of research methodologies and services at our disposal that enable us to build tailored solutions for all our clients. All research teams across DJS Research draw on wide a mix of qualitative and quantitative approaches – everything from desk research and in-depth interviews to large-scale online, telephone or in-person surveys. Our researchers and fully trained interviewers are equally comfortable speaking to senior decision-makers, depot managers, drivers, frontline staff and members of the public.
Wherever your audience sits along the journey, we can reach them
Our researchers have the expertise to engage your customers and partners where and when you need to hear from them. We also have a team that specialises in employee engagement research should your insight needs be closer to home. We have conducted research across all stages of the distribution process, from product handling, initial movement and transportation, to storage and final delivery.
Tailoring our solutions to suit your specific needs
From conducting fieldwork at distribution centres to telephone interviews with key customers, we identify the most effective methods to obtain the actionable insights you need and craft bespoke research solutions that deliver. From service performance and customer experiences to pricing perceptions, operational challenges and future expectations, the range of challenges across this sector, and opportunities for market research to make a positive and tangible impact, are vast. Where insights are needed over a sustained period to build a picture of change and development over time, clients may require long-term tracking models and we have implemented numerous tracking projects within this sector. In one such example, we designed a tracking study that helped an international parcel carrier understand the drivers behind customer churn and how to reduce it.
If you’re looking for clearer insights, stronger evidence and practical recommendations you can put to work straight away, we’d love to help you get there. To find out how we can deliver the research outputs that your business needs, contact our team today.
"From start to finish DJS Research were prompt, pro-active and professional. The team provided a great level of enthusiasm in the project and really looked to understand how we could get the most out of the research we have approached them for. Everything was taken on board, and tweaks were made along the way to ensure the best result were obtained. The final outcome and de-brief provided again exceeded our expectations – it was clear, concise and thorough. The data collected and the insights presented now provide an invaluable resource for Suttons to act upon to improve the service and performance we provide to our customers. Thank you!"
"The team at DJS Research did a great job of responding to ever-changing demands on the challenging project we delivered together. They provided exemplar client care and delivered high quality outputs."
"DJS Research provide excellent service, great communication and high-quality deliverables in terms of research analysis."
"Rebecca and her team were brilliant to work with to deliver the first phase of our visitor research. She was always happy to go the extra mile to explain the process and outputs to an inexperienced client regarding our sensitive subject matter. The reports delivered are thorough and the clear graphic representations of the data make it them very useful tools for our ongoing work. We look forward to the next phase of work next year."
"This was our first time using an external agency to manage our market research. We were very impressed with the level of service and professionalism, which ultimately ensured DJS Research delivered exactly to our project objectives."
"Thank you so much for everything that you have done. I've been so impressed with all your hard work and professionalism and most importantly, the great survey that you delivered. We could not have chosen a better supplier, it has felt like a true partnership."
"I would recommend DJS Research to other agencies who require an accurate, timely and comprehensive piece of research. The staff were approachable, helpful and professional at all times, and they provided the outcomes required."
"We found DJS Research to be professional and able to turn around any requests very quickly. Overall the quality of information was good, costings were reasonably priced and the staff were friendly and approachable."
"We used DJS Research to complete a survey of employer skill needs after a very poor experience with another survey company. From the start we were impressed by their professionalism and high level of attention to detail. They were able to complete the survey on time and to high standards. Regular telephone and email updates kept us informed of their progress and ensured that any issues were dealt with at an early stage. We would recommend them to other companies looking to undertake similar work and plan to use them again in the future."
"The team at DJS Research understood and adopted our research proposal with ease. The team worked efficiently and proactively to deliver some meaningful results for us. We would definitely work with them in the future for any research need!"
"We have been working with DJS Research for 18 months on our customer satisfaction tracker and they have consistently delivered quality customer feedback. They are approachable, professional and extremely knowledgeable. We appreciate their experience and expertise so much so that we enlisted their help on additional research projects last year."
"The DJS Research team were excellent from the first point of contact all the way through to delivery of the results. Our brief was fully understood and the survey designed appropriately – their expertise enabled us to measure outcomes which we had initially not considered. A fantastic service throughout – we look forward to our next project with DJS Research."
"Very happy with the service provided by DJS Research. They are easy to work with and happy to be flexible during the project. The project that we worked on with them included a lot of our senior stakeholders and external stakeholders. These relationships are hugely important and DJS Research have worked extremely well with these stakeholders to ensure that the interviews were done professionally and to great quality."
We build small, director-led, teams of sector experts who are with you from brief to debrief. As an employee-owned company, every one of us is invested in delivering quality, value, and long-term impact.
From agile testing to deep-dive strategic studies, we design research to meet your specific objectives. The agility of our in-house operations team and strength of our UK-wide recruiter network enable seamless execution at scale.
Our sector-focused teams have decades of experience understanding audiences and the complexities of the markets in which our clients operate. Working collaboratively we deliver actionable insight which drives positive change.
We build small, director-led, teams of sector experts who are with you from brief to debrief. As an employee-owned company, every one of us is invested in delivering quality, value, and long-term impact.
From agile testing to deep-dive strategic studies, we design research to meet your specific objectives. The agility of our in-house operations team and strength of our UK-wide recruiter network enable seamless execution at scale.
Our sector-focused teams have decades of experience understanding audiences and the complexities of the markets in which our clients operate. Working collaboratively we deliver actionable insight which drives positive change.
Contact us today to discuss your next market research project and discover how we could become a valuable extension of your team.
Contact us
Contact us today to discuss your next market research project and discover how we could become a valuable extension of your team.
Contact us 
