The challenge
Suttons International is a family-owned business providing international, intermodal logistics, road tanker logistics and specialist services. Suttons operates from more than 50 global offices serving 400 customers globally and some 75 tanker customers in the UK.
Suttons was looking for a research partner to provide a survey to understand satisfaction with Suttons amongst international customers. They required a robust sample size to draw comparisons with previous surveys conducted with UK customers.
The approach
Organisations operating across multiple countries face a unique set of challenges, from designing research that works across cultures and languages, to coordinating multi-market fieldwork, managing time zones, and ensuring results are comparable, meaningful and actionable. Our clients tell us that international research is essential to their decision-making, but often difficult to resource internally. Different markets have different expectations, behaviours and cultural norms, and insight gathered in one country rarely lands without careful localisation.
Our international research capability exists to help you navigate these complexities with confidence. Drawing on more than two decades of experience, we bring the cultural intelligence, operational expertise and global partner networks needed to design and deliver robust programmes across regions. Whether you are conducting a multi-country study across Europe, APAC, the Americas or beyond, at DJS Research we work collaboratively with you to ensure your research is contextually grounded, consistently executed and strategically valuable.
With a director-led approach and a focus on bespoke design, we support clients who need clarity on global audiences, confidence in multi-market decisions, and insight that connects local nuance with international strategy.
International market research solutions at DJS Research
We design and deliver research across all global regions, using primary and secondary methodologies tailored to your objectives. As a mid-sized agency, we have the agility to tailor our project teams to suit your requirement. We are small enough to offer collaborative, hands-on support, yet big enough to manage complex, multi-market programmes with rigour and efficiency. Every international project is built from the ground up – we simply don't do 'off-the-shelf' solutions.
Our in-house specialists and our vetted network of in-market partners enable us to reach:
- Consumers: Across Europe, the Americas, APAC, Africa and the Middle East — including hard-to-reach populations and minority groups.
- Business audiences and professionals: From senior decision-makers and technical specialists to frontline staff, intermediaries, and international supply chain stakeholders.
- Public sector and NGO audiences: Educators, community groups, social sector partners and international representatives contributing to policy, culture and social outcomes.
- Across the globe: We have delivered research in more than 80 countries, combining central oversight with contextual expertise to ensure findings remain locally relevant and internationally comparable.
We conduct qualitative, quantitative and mixed-method research across the world using modalities such as:
Having access to such a wide range of methodologies enables us to mix and match methods to each country based on our years of experience, and knowledge of suitability between one market and another.
Small enough to listen, and big enough to answer – on a global scale
Clients choose us because we combine deep expertise in international research with the flexibility and senior involvement required to manage multi-market work effectively. We oversee complex studies across regions, ensuring consistency in design, translation, fieldwork, analysis and interpretation.
We know that global research requires more than coordination; it requires cultural fluency. Our expertise ensures that questionnaires, discussion guides and stimuli are accurately translated, appropriately localised and interpreted with nuance. We use industry-leading translation partners, in-market moderators and multilingual in-house teams, supported by senior researchers who stay close to the work from design to delivery.
Clients tell us we feel like an extension of their team: honest, pragmatic and responsive, delivering high-quality outputs that enable organisations to align across regions and act with clarity.
Whether you need help navigating complex fieldwork, managing stakeholder expectations, or interpreting cross-country insight, DJS Research brings the integrity, expertise and operational strength required to support confident international decision-making.
Bespoke international solutions which deliver actionable insight
Keen to find out more? Our international leads love nothing more than chatting about the nuances and complexities of global projects! You might wish to ask them...
- How we can reach audiences in your target markets?
- How we ensure translation accuracy and cultural relevance?
- How we facilitate you attending fieldwork remotely, or in-person?
- How we manage multi-country logistics?
- How we interpret global findings in context?
Get in touch with our team today to discover how we could elevate your international research and deliver the outputs you need to achieve your multi-market goals.
The results
The research gave insight into the level of overall customer satisfaction as well as levels of satisfaction with individual aspects of service and how these differ between markets and regions.
Using key drivers analysis, DJS Research were able to show how overall satisfaction levels are influenced by a limited number of key drivers such as availability, quality, safety, and environmental performance.
The research allowed us to recommend areas of the business that required improvement in order to boost overall satisfaction levels.
