Our experience conducting qualitative and quantitative projects for a range of consumer and B2B organisations within the IT and telecommunications space has given us a deep appreciation of the varied challenges faced by clients in these markets. With projects spanning a broad range of topics from product development research and evaluation to customer satisfaction, we know no two briefs – or solutions – are ever the same. Organisations we have worked with include software providers, web-based training providers, hardware providers, major mobile phone networks and broadband providers. Our expert interviewers have the skills to engage a wide range of research participants, including diverse audiences such as technical specialists, software developers, business owners and end users. A selection of clients we have worked with are shown below.
Our research has covered a broad range of topics, fulfilling many different business objectives. Some recent examples of our work include:
We recognise the regulatory pressures faced by organisations within both the IT and telecommunications space and pride ourselves on providing detailed and meaningful insights that are not only clear and practical but robust enough to withstand scrutiny from sector regulators.
To find out more about our expertise in the IT and telecommunications sector and discuss how we can provide the actionable insight you need to meet your business objectives, contact our team today.
"Following a successful tender process, we appointed DJS Research to undertake customer satisfaction research for our ombudsman services – Otelo, (Office of the telecommunications ombudsman), Energy Ombudsman and Surveyors Ombudsman Service. From the initial consultation and questionnaire development stages to the final presentations and reporting – the team at DJS Research listened to our needs and provided a first class service throughout. DJS Research’s friendly, professional and flexible approach made them a delight to work with, and we are looking forward to working with them again next year." (now part of Communications Ombudsman: Resolve Communications)
"DJS Research, and particularly Rebecca Harris, Rachel Waddington and Claire Williams have been outstanding in all respects and I cannot thank them enough for the fantastic work and support throughout the project. I have been so grateful for their understanding, support and quick turnaround of additional requests and I have felt immensely proud having them by our side as our partner in this project. Myself and senior stakeholders at KCOM have been really impressed by Rebecca and Rachel’s ability to calmly receive challenge by our chief executive and they have done an amazing job at articulating the insight in such an engaging way."
"We have worked with DJS Research on several projects and they always deliver great results. As I would expect from a research firm, they help me tailor initial research ideas to create something compelling, rather than leaving me floundering with it. Excellent consultancy and creativity from the point of project brief and survey creation, to well presented output delivered on-time has helped make our research projects successful and ensures value for money. I have not seen this level of professionalism from another research firm."
"The team at DJS Research have been exceptional. From providing a clear, simple proposal that met the brief through to planning and executing the project with exceptional professionalism, to a final report that left no stone unturned, I am delighted with the project that has been delivered. Thank you!"
We build small, director-led, teams of sector experts who are with you from brief to debrief. As an employee-owned company, every one of us is invested in delivering quality, value, and long-term impact.
From agile testing to deep-dive strategic studies, we design research to meet your specific objectives. The agility of our in-house operations team and strength of our UK-wide recruiter network enable seamless execution at scale.
Our sector-focused teams have decades of experience understanding audiences and the complexities of the markets in which our clients operate. Working collaboratively we deliver actionable insight which drives positive change.
We build small, director-led, teams of sector experts who are with you from brief to debrief. As an employee-owned company, every one of us is invested in delivering quality, value, and long-term impact.
From agile testing to deep-dive strategic studies, we design research to meet your specific objectives. The agility of our in-house operations team and strength of our UK-wide recruiter network enable seamless execution at scale.
Our sector-focused teams have decades of experience understanding audiences and the complexities of the markets in which our clients operate. Working collaboratively we deliver actionable insight which drives positive change.
Contact us today to discuss your next market research project and discover how we could become a valuable extension of your team.
Contact us
Contact us today to discuss your next market research project and discover how we could become a valuable extension of your team.
Contact us 
