Water Matters 2024 Water Matters 2024

Market research published report:
Water Matters 2024

CCW

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Featured in this report: Water

DJS Research has conducted the Water Matters survey in its current format, on behalf of CCW, since 2011. This survey collects feedback from a representative sample of water bill payers in households across England and Wales. It aims to gather their views and experiences regarding water and sewerage services, as well as related charges. CCW has been seeking customer input on some of these issues since 2006. 

Overview of methodology:

  • This year’s survey consisted of 4,952 telephone interviews with household water bill payers. 
  • Fieldwork was undertaken between 26 June 2023 and 25 January 2024. For this reason, although published in 2024, the data in the report refers to 2023. 
  • A minimum of 200 interviews were carried out with each Water & Sewerage Company (WaSC) and 150 with each Water only Company (WoC). 
  • All companies were given the opportunity to boost their sample. In 2023, five WaSCs and one WoC opted for this, and their sample size is larger as a result.

The questionnaire is similar to those used in previous years, although it omits a few questions asked in previous surveys and includes a small number of new questions. This ensures that the survey addresses emerging issues as well as ongoing ones that may be of interest to water customers.

The findings for each WaSC and WoC are reported here on a question-by-question basis; they are also published on CCW’s website on a company-by-company basis.

 

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