Featured in this report: Water
DJS Research carried out this annual tracker research, that took the usual snapshot of what customers are thinking right now, but it also asked for a more in-depth analysis of the trends in customers’ views. The results show that, for as long as CCW have had company level samples, customers have tended to view the water industry in a largely positive light.
Within the report, customers’ views are described for England and Wales, for England and Wales separately, and by each water company.
This includes seven-year trend analysis to determine the direction of travel – upward trend, flat or downward trend – for each measure. Satisfaction with water services remains high in 2017 and is flat over the last seven years. Most customers are confident that their water supply will be available in the longer term without restrictions.
