Featured in this report: Water
CCWater wants consumers to receive (and to be able to recognise that they receive) good value for money and high standards in water and sewerage services, comparing well with the best of other service sectors. Monitoring consumer opinion towards water and sewerage services is essential for CCW to be able to identify and represent customer views; this survey of household bill payers has therefore been conducted annually since 2006.
CCW research has identified five key consumer priorities, and each year their forward work programme is built around these:
Each tracking survey provides valuable insights into customers’ views on water and sewerage services over time. A comparison of the findings identifies and tracks any changes in customers’ concerns about all aspects of water and sewerage services.
The survey was initially based on nine Water and Sewerage Company (WaSC) regions in England, and the Water and Sewerage Company region in Wales. Since 2012 the survey has also included the customers of Water only Companies (WoCs), so that company specific findings are available while maintaining comparisons between WaSC regions.
