Testing the Waters 2022 Testing the Waters 2022

Market research published report:
Testing the Waters 2022

CCW

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Featured in this report: Water

DJS Research has been conducting the 'Testing the Waters' survey on behalf of CCW since 2016. These biennial surveys collect insights from a representative sample of businesses in England and Wales. The objectives for the 2022 survey remain consistent with previous years and aim to provide an overview of business customers’ satisfaction with various aspects of their sewerage and water retail services.

The research conducted in 2020 and 2021 focused on the impact of the Covid-19 pandemic and the challenges faced by many businesses. This report highlights ongoing issues from the pandemic, as well as how the cost-of-living crisis is affecting perceptions of value for money and overall customer satisfaction.

Overview of methodology:

  • To be eligible for an interview, businesses had to be directly billed for a commercial water supply, which meant that businesses operating from residential premises or those that worked in serviced offices where a commercial landlord pays for their utilities were excluded.
  • In total, 1,825 interviews were conducted with a representative sample of business customers based in England and Wales and included businesses, charities and public sector organisations.
  • In Wales, additional interviews were completed to allow for robust data comparisons between England and Wales.
  • Interviews were conducted between January and July 2022 using a Computer-Assisted Telephone Interviewing (CATI) approach.

The 2022 findings are presented in a ‘highlights’ report and is available on the CCW website. 

 

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