Market research case study:
Loose product interventions in partnership with Waitrose

WRAP

The challenge

The Waste and Resources Action Programme (which operates as WRAP) is a registered UK charity which helps citizens, businesses and Governments protect the planet by changing the way things are produced, consumed and disposed of. WRAP reports, in ‘Unpacking Fresh Fruit and Veg: A UK Behavioural Insight Study' that 78% of UK consumers buy at least one fresh fruit and veg item loose. 60% agreed that they ‘would prefer to buy fresh fruit and veg loose, not in packaging’. However, there is currently a disconnect exists between retailers offering loose produce and customers choosing to purchase it. WRAP, in partnership with Waitrose, commissioned DJS Research to assess the effectiveness of in-store messaging designed to encourage consumers to purchase more loose produce. The in-store messaging was placed in one treatment store.

The approach

Our approach combined qualitative accompanied shopping trips and quantitative surveys:

  • Accompanied shopping trips, with eye tracking in the POS treatment store; eye tracking glasses recorded the eye gaze data of shoppers, to understand what customers look at as they browse. Discussions and retrospective think-aloud commentary provided insight into why consumers shop the way they do.
  • Quantitative exit surveys in the POS treatment store and one control store as shoppers completed their fresh-produce shop allowed for robust data to gauge intervention awareness and impact.

The results

Recommendations to optimise the effectiveness of POS in supermarkets were made, as well as identification of basic factors that must be addressed for any POS to be successful.

These included:

  • Ensure there is sufficient varietal choice of loose produce.
  • Make price comparison easier between packaged (single price point) and loose (by item or kilogram).
  • Ensure buying loose is convenient and easy.

The research has been featured in an article by The Guardian newspaper.

Loose product interventions in partnership with Waitrose case study image 1 Loose product interventions in partnership with Waitrose case study image 2
Loose product interventions in partnership with Waitrose case study image 2
Loose product interventions in partnership with Waitrose case study image 3
Loose product interventions in partnership with Waitrose case study image 1

Case study:
Loose product interventions in partnership with Waitrose

WRAP

The challenge

The Waste and Resources Action Programme (which operates as WRAP) is a registered UK charity which helps citizens, businesses and Governments protect the planet by changing the way things are produced, consumed and disposed of. WRAP reports, in ‘Unpacking Fresh Fruit and Veg: A UK Behavioural Insight Study' that 78% of UK consumers buy at least one fresh fruit and veg item loose. 60% agreed that they ‘would prefer to buy fresh fruit and veg loose, not in packaging’. However, there is currently a disconnect exists between retailers offering loose produce and customers choosing to purchase it. WRAP, in partnership with Waitrose, commissioned DJS Research to assess the effectiveness of in-store messaging designed to encourage consumers to purchase more loose produce. The in-store messaging was placed in one treatment store.

The approach

The numerical, measurable and objective outputs of quantitative research are critical to building robust data-driven insights. An essential research methodology for monitoring KPIs, from sales figures to satisfaction rates, we use an extensive range of quantitative techniques to deliver robust, scalable datasets for our clients to strengthen business resilience and support future growth.

From tightly structured, closed-question online surveys with thousands of participants, to highly targeted on-street questionnaires, we have the skills and resources to deliver the scale and depth of responses you need.

We craft bespoke quantitative solutions, selecting the best channels and routes of engagement to reach your audience, and often recommend a mixed-mode approach to maximise success. For example, adding targeted postal and self-completion ‘top-ups’ onto a predominantly online survey to ensure less digitally engaged cohorts, who may have limited internet access, are included in research outputs.

Our most frequently used quantitative services

Some of our most frequently used quantitative services include:

As a full-service market research agency with a dedicated Field and Data Services team, we have the scale to provide end-to-end solutions and the agility to deliver specific quantitative services to support specific business needs. For example, clients and research consultants who have their own datasets come to us for specialist support with processing, tabulation and reporting.

Whether you wish to engage a small, clearly defined group – such as 25 senior SME decision-makers in a particular field – or thousands of consumers across a single region or multiple global markets – we can deliver the insights you need.

To find out more about our quantitative research capabilities, and discuss how we could craft a tailored solution to meet the specific needs of your organisation, contact us today. 

 

The results

Recommendations to optimise the effectiveness of POS in supermarkets were made, as well as identification of basic factors that must be addressed for any POS to be successful.

These included:

  • Ensure there is sufficient varietal choice of loose produce.
  • Make price comparison easier between packaged (single price point) and loose (by item or kilogram).
  • Ensure buying loose is convenient and easy.

The research has been featured in an article by The Guardian newspaper.

Loose product interventions in partnership with Waitrose case study image 2
Loose product interventions in partnership with Waitrose case study image 2
Loose product interventions in partnership with Waitrose case study image 3