Market research case study:
Packaging, pricing and brand perceptions in spices

Westmill

The challenge

Westmill are responsible for the Rajah Spices brand. Westmill Foods wished to explore ways in which they could rejuvenate the brand after a sustained period of decreasing sales.

DJS Research and Westmill worked closely to define the objectives the client would like to covered in the study.

Ultimately, the study focused on how spices are used, understanding packaging usage and requirements, price sensitivity and brand associations.

The study was also used to assess new packaging concepts and a large-scale assessment of spice variants (e.g. taste).

The approach

A qualitative research approach was taken in the form of focus groups and in-depth interviews, with a sample of people from a variety of different ethnic and linguistic backgrounds, such as Pakistani, Bangladeshi, Punjabi and Gujarati.

The focus group structure was based on ethnic background and geographical location. In terms of location, the sample focused on three towns and cities in the UK: Ilford, Bradford and Manchester.

The results

It was recommended that Westmill ensures spices in all categories are of the highest quality, maintaining impeccable standards from its supply chain to shelf.

Furthermore, brand mapping was recommended to gain further insight into both the market dynamics of spices and competitors of Rajah.

It was also recommended that Westmill review the aesthetics of its packaging, specifically its transparency and colour palette.

Packaging, pricing and brand perceptions in spices case study image 1 Packaging, pricing and brand perceptions in spices case study image 2
Packaging, pricing and brand perceptions in spices case study image 2
Packaging, pricing and brand perceptions in spices case study image 3
Packaging, pricing and brand perceptions in spices case study image 1

Case study:
Packaging, pricing and brand perceptions in spices

Westmill

The challenge

Westmill are responsible for the Rajah Spices brand. Westmill Foods wished to explore ways in which they could rejuvenate the brand after a sustained period of decreasing sales.

DJS Research and Westmill worked closely to define the objectives the client would like to covered in the study.

Ultimately, the study focused on how spices are used, understanding packaging usage and requirements, price sensitivity and brand associations.

The study was also used to assess new packaging concepts and a large-scale assessment of spice variants (e.g. taste).

The approach

The results

It was recommended that Westmill ensures spices in all categories are of the highest quality, maintaining impeccable standards from its supply chain to shelf.

Furthermore, brand mapping was recommended to gain further insight into both the market dynamics of spices and competitors of Rajah.

It was also recommended that Westmill review the aesthetics of its packaging, specifically its transparency and colour palette.

Packaging, pricing and brand perceptions in spices case study image 2
Packaging, pricing and brand perceptions in spices case study image 2
Packaging, pricing and brand perceptions in spices case study image 3