Featured in this case study: Retail, Quantitative, Business to business (B2B), CATI (Computer-Assisted Telephone Interviewing), Brand health, Advertising effectiveness
Our client, a wholesaler to the convenience retail sector, has recently undergone a pivotal transformation in brand identity and leadership, prompting a need to understand satisfaction levels across their retail estate and perceptions of their relationships with the wholesaler. This insight would be used to inform strategic decision-making and build stronger retailer partnerships.
Thinking ahead, the research was also required to benchmark retailer perceptions of their relationship with our client, as a baseline for annual satisfaction measurement.
Specifically, the research requirements were to:
We conducted a 15-minute quantitative survey with retailer owners and managers who had an account with our client, a wholesaler. Retailer owners and managers could complete the survey online or by telephone.
The survey yielded a total of 149 completed interviews, 114 of which were conducted by our in-house B2B telephone interview team, with the remaining 35 completed online.
Two outputs were delivered: a topline, data-only report, and a full, insight-led report including narrative analysis. Findings provided clear benchmarks for satisfaction and relationship performance, supporting strategic decision-making and ongoing monitoring.
Featured in this case study: Retail, Quantitative, Business to business (B2B), CATI (Computer-Assisted Telephone Interviewing), Brand health, Advertising effectiveness
Our client, a wholesaler to the convenience retail sector, has recently undergone a pivotal transformation in brand identity and leadership, prompting a need to understand satisfaction levels across their retail estate and perceptions of their relationships with the wholesaler. This insight would be used to inform strategic decision-making and build stronger retailer partnerships.
Thinking ahead, the research was also required to benchmark retailer perceptions of their relationship with our client, as a baseline for annual satisfaction measurement.
Specifically, the research requirements were to:
From tightly structured, closed-question online surveys with thousands of participants, to highly targeted on-street questionnaires, we have the skills and resources to deliver the scale and depth of responses you need.
We craft bespoke quantitative solutions, selecting the best channels and routes of engagement to reach your audience, and often recommend a mixed-mode approach to maximise success. For example, adding targeted postal and self-completion ‘top-ups’ onto a predominantly online survey to ensure less digitally engaged cohorts, who may have limited internet access, are included in research outputs.

Some of our most frequently used quantitative services include:
As a full-service market research agency with a dedicated Field and Data Services team, we have the scale to provide end-to-end solutions and the agility to deliver specific quantitative services to support specific business needs. For example, clients and research consultants who have their own datasets come to us for specialist support with processing, tabulation and reporting.
Whether you wish to engage a small, clearly defined group – such as 25 senior SME decision-makers in a particular field – or thousands of consumers across a single region or multiple global markets – we can deliver the insights you need.
To find out more about our quantitative research capabilities, and discuss how we could craft a tailored solution to meet the specific needs of your organisation, contact us today.
Two outputs were delivered: a topline, data-only report, and a full, insight-led report including narrative analysis. Findings provided clear benchmarks for satisfaction and relationship performance, supporting strategic decision-making and ongoing monitoring.