May 2019
Featured in this insight: IT & telecommunications, Retail
Survey reveals UK's best and worst mobile phone providers: An annual poll by consumer lobby group, Which? has revealed the UK's best and worst mobile phone network providers, according to its members.
At the bottom of the table this year was Vodafone, voted the UK's worst for the eighth consecutive year and being awarded only a single star for its customer service, tech support and the value it offers for money.
The company was joined at the lower end of the table by EE and O2.
The survey of 6,135 Which? members asked respondents to rate 13 networks, in areas such as customer service, tech support available and value for money. Giffgaff came out on top with an overall customer satisfaction rating of 87%.
In second place, was Utility Warehouse with an overall satisfaction score of 81% followed by Plusnet (80%), Tesco Mobile (79%) and Asda Mobile (77%).
In 6th place was Sky Mobile with an overall rating of 76% followed by ID Mobile (70%), Three UK (69%), BT (65%) and Virgin Mobile (64%).
Further down the table still, was O2, (62%), EE (56%) and at the very bottom, Vodafone, with an overall satisfaction score of just 51%.
At the top of the table, giffgaff scored highly for value for money (95%) and 97% would recommend the service to their family and friends.
View more of our sector specific insights: IT & telecommunications, Retail
