January 2012
Featured in this insight: Financial services, Transport & infrastructure
Survey finds Britons getting fed up with exorbitant train fares: Market research by Passenger Focus has found that Britons are increasingly disgruntled about the expense of train travel in the UK.
While overall satisfaction with rail journeys remained mostly the same as last year at 84%, rail passengers have said that value for money has gotten worse.
The survey results highlight the fact that train travel has not improved, while tickets are up 11% and salaries remain unchanged, resulting in an unfair and unpalatable situation.
To make matters worse, a separate report by the Campaign for Better Transport has demonstrated that rail passengers in the UK pay up to ten times more for their tickets than their European counterparts.
Overall, the survey found that National Express East Anglia has the lowest national satisfaction rating of all the British train operating companies at 77%, while Grand Central (which operates between London King's Cross and the north of England), has the highest rating at 95%.
Chief Executive of Passenger Focus, Anthony Smith, commented: “These results will enable the industry and Government to focus resources and effort where passenger satisfaction remains in the doldrums. It can be done and passengers will give them credit when investment and proactive management coincide.”
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