June 2012
Featured in this insight: Medical & healthcare
Health minister defends survey findings of major drop in NHS satisfaction levels: The King's Fund survey has revealed a sharp drop in satisfaction levels concerning the way the NHS has been run over the past two years.
A decline from 70% satisfaction in 2010 to 58% in 2011 has been measured as the biggest fall in one year since the survey of more than 1,000 people began in 1983.
The British Social Attitudes 2011 study also found that public satisfaction with GPs is down slightly from 77% in 2010 to 73% in 2011.
Additionally, the market research showed a fall in satisfaction with inpatient, outpatient and accident and emergency services.
In light of these findings, Health Minister Simon Burns has defended the NHS: "The British Social Attitudes survey targets the general public rather than targeting people that have actually used the NHS, so responses are influenced by other factors. By its nature, it is not as accurate a picture as the data from patients.”
He added: "Our own polling of the general public, undertaken independently by Mori, shows that satisfaction with the NHS is broadly stable at around 70% over a similar and more recent time period."
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