Non-balanced scale (market research)
In this case, there is more value in breaking down the people who agree than there is in capturing those who don't agree, so the scale might look like the following:
Disagree – Neither agree nor disagree – Agree slightly – Agree – Agree strongly.
As is clear, there are more options for the respondent to agree, and the data will give a clearer picture of how strong that agreement is across the sample.
Non-balanced scales should be used with caution and only in situations where the benefit is known and understood, as they can lead to bias being introduced in to a market research project (i.e. there are more opportunities for individuals to give a positive opinion in the above example, and thus this biases positive views).
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